FAQ

Frequently Asked Questions (FAQ)

1. What is the processing time for my order?

   • Orders are typically processed within 2-3 business days. You will receive an email once your order has been shipped.

2. How long will it take to receive my order?

   • Shipping times vary by location. Typically, it takes 5-10 business days for domestic shipments and 10-20 business days for international shipments.

3. Do you accept returns or exchanges?

   • Unfortunately, we do not accept returns or exchanges. Please carefully review your order before purchasing.

4. Can I change my order after placing it?

   • We begin processing orders quickly, but if you contact us within an hour of placing your order, we may be able to assist in making changes.

5. What should I do if I receive a damaged or incorrect item?

   • Please contact us immediately at stylencethe@gmail.com with your order number and a photo of the damaged or incorrect item, and we will resolve the issue.

6. How can I track my order?

   • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

7. Can I cancel my order?

   • If you wish to cancel your order, please contact us within an hour of placing it. After that, we are unable to cancel orders as they are processed immediately.

8. Do you offer gift cards?

   • Currently, we do not offer gift cards. Stay tuned for future updates!

9. How can I contact customer service?

   • You can reach us via email at stylencethe@gmail.com for any inquiries or concerns.

10. Is my payment information secure?

    • Yes! We use secure payment gateways and follow industry standards to ensure your payment information is protected.